Corrections & Complaints

Last updated: 13 November 2026.

Accurate reporting is the whole job. We work hard to get every story right, but no newsroom is faultless. When we are wrong, we want to know, and we want to put it right.

This page explains how to report an error or raise a complaint, what happens next, and what we commit to.

Is it a correction or a complaint?

The two overlap, and you do not need to choose the right label before you write to us — we will sort it. The rough distinction helps us route your message quickly.

A correction is a factual error: a wrong name, date, figure, title, quote or claim. If something in a story is inaccurate, tell us what is wrong and, where you can, point us to the source that shows the correct fact.

A complaint is broader. It covers fairness, balance, the right to respond before publication, conduct or any way you feel a story has fallen short of our editorial standards. Our standards are set out in our Editorial Policy & Code of Ethics.

How to report it

You can use either channel. The form is the quickest way to reach the right desk.

Use the form below. Tell us which article you mean — paste the link or the headline — and explain plainly what is wrong. If you would like a reply, add your email; you are welcome to write to us without giving your name.

Go to the form

Or email us at [email protected]. Please include the article link or headline and a clear description of the error or concern.

To help us act quickly, give us as much as you can:

the article link or headline, and the date if you have it;
the specific passage, fact, or wording at issue;
what the correct position is, and a source if one exists;
whether you would like a reply, and how to reach you.

What we commit to

When you report an error or make a complaint, we will:

Respond promptly. We aim to respond within 10 working days.
Review it properly. An editor will check the point against the published story and the sources behind it.
Correct it openly where it is warranted. When we confirm an error, we fix the article and add a dated note at the foot of the piece explaining what changed. We do not quietly delete or rewrite a story to hide a mistake.
Reply to you if you have asked for a response and left a way to reach you, and explain what we found and what, if anything, we have done.

We treat every report seriously and on its merits. Reviewing a story does not mean we will always agree that it was wrong; where we do not, we will say so and explain why.

Your right of reply

Aljaweea is published by Mena Alfadaya and operates under Kuwait’s Electronic Media Law (Law No. 8 of 2016), which gives a person or organisation named in a story the right to ask for a response or correction to be published. If a story concerns you and you believe it is inaccurate or unfair, write to us through either channel above and we will consider your request under that right.

If you are not satisfied

If you have been through this process and remain unhappy with how we have handled your report, write to us again and ask for it to be reviewed by a senior editor. We would rather resolve a concern with you directly than leave it unanswered.